Privacy Policy

1. Coastal Cowgirl Co. respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how Coastal Cowgirl Co. collects, uses, stores and protects personal information when you visit our website, contact us or place an order.

By using our website, you acknowledge that your personal information will be handled as described in this Privacy Policy.

2. Information We Collect

Depending on how you interact with us, we may collect information such as:

• your name

• email address

• phone number, if provided

• billing and delivery address

• order and purchase details

• information you provide when contacting us

• information you provide when subscribing to our newsletter or marketing communications

• information automatically collected through our website, such as IP address, browser/device information and website usage information.

We only collect information that is reasonably necessary for operating our business and providing our services.

3. How We Collect Your Information

We may collect personal information when you:

• place an order through our website

• contact us through our Contact Us form

• subscribe to our newsletter or other marketing communications

• communicate with us by email

• browse or interact with our website.

4. How We Use Your Information

We may use your personal information to:

• process and fulfil your orders

• arrange printing and delivery of your products

• process payments

• communicate with you about your order

• respond to enquiries and provide customer service

• send newsletters or marketing communications where you have chosen to receive them

• operate, maintain and improve our website

• prevent fraud, misuse or security issues

• meet our legal and record-keeping obligations.

5. Payment Information

Payments made through our website may be processed by third-party payment providers such as Stripe.

Coastal Cowgirl Co. does not need to receive or store your complete payment card details. Payment providers handle payment information in accordance with their own privacy policies and security practices. Stripe describes the personal and transaction information they may process in connection with payments.

6. Sharing Your Information

We may provide relevant personal information to trusted service providers where necessary to operate our business and fulfil your order.

These may include:

• Wix, which provides our website and online-store platform

• payment providers such as Stripe and PayPal

• our printing and fulfilment providers, where information is required to produce and deliver your order

• email and communication service providers

• delivery and shipping providers

• other service providers where reasonably necessary to operate our business or comply with the law.

We do not sell your personal information.

7. Overseas Disclosure

Some of the service providers we use may store or process personal information outside Australia.

For example, Wix and Printify may process personal information through facilities, affiliates or service providers located overseas. Payment providers such as Stripe and PayPal may also process personal information internationally.

These locations may include the United States, countries in the European Union and other countries where our service providers or their contractors operate.

Where personal information is disclosed overseas, we take reasonable steps to use service providers that have appropriate privacy and security measures.

8. Cookies and Website Technologies

Our website may use cookies and similar technologies to operate the website, remember preferences, understand website usage and improve the experience of visitors.

Third-party services used through our website may also use cookies or other tracking technologies in accordance with their own privacy policies. Wix notes that third-party services such as analytics tools may have their own privacy practices.

9. Marketing Communications

If you choose to subscribe to our newsletter or marketing communications, we may use your email address to send you information about Coastal Cowgirl Co., including new designs, collections, promotions or other business updates.

You can unsubscribe from marketing emails at any time by using the unsubscribe option provided in the email or by contacting us.

10. How We Protect Your Information

We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.

We use the security measures provided by our website, payment and service providers and limit access to personal information to what is reasonably necessary for business purposes.

11. How Long We Keep Information

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling orders, maintaining business records, resolving disputes and meeting legal or accounting requirements.

When information is no longer required, we take reasonable steps to securely delete or de-identify it where appropriate.

12. Accessing or Correcting Your Information

You may contact us to request access to personal information we hold about you or to ask us to correct information that is inaccurate or out of date.

To make a request, please contact us using the details below.

13. Privacy Complaints

If you have a concern about how Coastal Cowgirl Co. has handled your personal information, please contact us first so that we can investigate and respond to your concern.

14. Contact Us

If you have any questions about this Privacy Policy, wish to access or correct your personal information, or want to make a privacy complaint, please contact:

Coastal Cowgirl Co.
Email: coastalcowgirl1776@gmail.com

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, service providers or privacy obligations.

The date at the beginning of this Privacy Policy shows when it was last updated.