1. About These Terms

These Terms & Conditions apply to your use of the Coastal Cowgirl Co. website and to purchases made through our online store.

By using our website or placing an order, you agree to these Terms & Conditions. If you do not agree with these Terms, please do not use our website or place an order.

Coastal Cowgirl Co. reserves the right to update these Terms from time to time. The version displayed on this website at the time of your purchase will apply to that purchase.

2. Our Products

Coastal Cowgirl Co. sells Australian-inspired apparel and related products designed for horse girls and coastal souls.

We make every reasonable effort to ensure that product descriptions, images, colours, sizing information and other details are accurate. However, colours displayed on a screen may vary slightly from the actual colour of a garment.

Product availability, colours, sizes, designs and other product details may change from time to time.

3. Pricing

All prices displayed on our website are in Australian dollars (AUD) unless otherwise stated.

We reserve the right to correct pricing errors and to change prices before an order is placed.

Once an order has been accepted and payment has been processed, the price charged for that order will not be changed because of a later price change.

4. Orders and Payment

When you place an order through our website, you are making an offer to purchase the products selected.

An order is not considered accepted until payment has been successfully processed and the order has been accepted by Coastal Cowgirl Co.

Payments are processed through our available third-party payment services. We do not directly store your complete payment card details.

We reserve the right to cancel or refuse an order where there is a genuine issue such as a pricing error, product availability problem, payment issue or suspected fraudulent transaction. If we cancel an order after payment has been received, the amount paid for the cancelled order will be refunded.

5. Shipping and Delivery

We currently offer delivery within Australia.

Shipping information and any applicable delivery charges will be displayed during the purchasing process.

Delivery timeframes are estimates only and may be affected by production, carrier delays, public holidays, weather, or other circumstances outside our reasonable control.

Once an order has been dispatched, tracking information may be provided where available.

If your order appears to be delayed, lost or damaged in transit, please contact us so we can assist with the matter.

6. Returns, Refunds and Faulty Products

We want you to be happy with your purchase.

If you receive a product that is faulty, damaged, incorrect or does not meet the consumer guarantees that apply under Australian law, please contact us as soon as reasonably possible with details of the issue and, where appropriate, photographs.

We will assess the issue and provide an appropriate remedy in accordance with the Australian Consumer Law (ACL).

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

These rights apply in addition to any voluntary return or refund policy we may offer and cannot be removed or reduced by these Terms & Conditions.

If you simply change your mind about a purchase or order the incorrect size, consumer guarantees do not automatically provide a right to a refund or exchange. Coastal Cowgirl Co. does not offer returns or exchanges for change of mind or incorrect size, as our T-shirts are printed especially for you when you order.

7. Intellectual Property

All designs, artwork, photographs, graphics, logos, branding, written content and other material displayed on this website are owned by or licensed to Coastal Cowgirl Co., unless otherwise stated.

You may view and use the website for personal, non-commercial purposes.

You must not reproduce, copy, modify, distribute, sell, publish or create derivative works from our designs, artwork, branding or other website content without our prior written permission.

8. Website Use

You agree to use this website lawfully and in a way that does not interfere with the operation or security of the website.

You must not attempt to gain unauthorised access to the website, introduce malicious software, or use the website for fraudulent or unlawful purposes.

9. Third-Party Services

Coastal Cowgirl Co. uses third-party service providers to help operate the website, process payments, fulfil orders, provide delivery services and support other business functions.

These may include website, payment, fulfilment, printing, delivery, communication and other service providers.

Third-party services operate under their own terms and privacy policies. Information about how personal information is handled is provided in our Privacy Policy.

10. Product Fulfilment

Some Coastal Cowgirl Co. products are produced and fulfilled using third-party suppliers and printing providers.

This allows us to produce and deliver products without holding all products in our own premises.

Production and dispatch timeframes may therefore vary depending on the product and fulfilment provider.

11. Website Availability and Information

We aim to keep the information on our website accurate and the website available, but we do not guarantee that the website will always be uninterrupted, error-free or available.

We may update, change, suspend or discontinue parts of the website, products or services from time to time.

Nothing in these Terms limits any rights you have under applicable Australian law.

12. Limitation of Liability

To the maximum extent permitted by law, Coastal Cowgirl Co. is not responsible for loss or damage arising from circumstances outside our reasonable control.

However, nothing in these Terms excludes, restricts or modifies any consumer guarantee, right, remedy or liability that cannot legally be excluded, restricted or modified under the Australian Consumer Law or any other applicable law.

Where the law permits a limitation of liability, our liability will be limited to the extent permitted by law.

13. Events Outside Our Reasonable Control

We are not responsible for delays or failure to perform our obligations where this is caused by circumstances beyond our reasonable control.

This may include natural disasters, severe weather, fire, flood, strikes, transport disruptions, telecommunications or internet failures, supplier interruptions, government restrictions or other events that could not reasonably have been prevented.

Your consumer rights are not affected by this section.

14. Privacy

Your privacy is important to us.

Our Privacy Policy explains what personal information we collect, how we use it, how it may be disclosed to service providers, and how you can contact us about privacy matters.

By using our website, you acknowledge that you have read our Privacy Policy.

15. Changes to These Terms

We may update these Terms & Conditions from time to time to reflect changes to our business, products, services or legal requirements.

The updated version will be published on this page and will apply from the date it is posted, unless otherwise stated.

16. Governing Law

These Terms & Conditions are governed by the laws applicable in Queensland, Australia.

You agree that any disputes relating to these Terms or your use of our website will be subject to the applicable courts and laws of Queensland and Australia.

Nothing in this section limits any rights or remedies available to consumers under Australian law.

17. Contact Us

If you have questions about these Terms & Conditions, your order, a product, or your consumer rights, please use the Contact Us Form provided.